Privacy Policy for RazCaps

Effective Date: 2025-12-08
Last Updated: 2025-12-08

RazCaps (“RazCaps”, “we”, “us”, or “our”) is a forex market information and trading simulation application. RazCaps provides real-time market data, charts, watchlists, account dashboards, and simulated trading functionality. The app does not execute live trades on any marketplace or through any broker, and it does not process payments or deposits inside the app.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the RazCaps mobile application (the “App”).

1. Information We Collect

Depending on how you use the App, we may collect the following categories of information:

1.1 Personal Identification Information

• Full name (first, middle, last)
• Phone number
• Email address
• Date of birth
• Country of birth and/or nationality
• Residential address

1.2 KYC (Know Your Customer) & Verification Data

To verify user identity and maintain platform integrity, we may collect:

• Government-issued identification documents (e.g., passport, driver’s license, national ID, Aadhaar, PAN, voter ID, etc.)
• Proof of residence documents (e.g., utility bills, bank statements, or other address proof)
• Bank account details (bank name, account number, IFSC or similar codes)
• Bank documents (passbook, account statement, or similar)
• Selfie photographs for face verification
• Digital / e-signatures

1.3 Account & Usage Data

• Login credentials (email and password hash)
• Internal trading account IDs within RazCaps
• Watchlists, chart preferences, and saved settings
• Simulated orders, positions, and trade history
• Simulated balance, equity, margin, and P&L values
• In-app navigation, clicks, and feature usage

1.4 Device & Technical Data

• Device model and operating system version
• App version
• Approximate location inferred from IP address
• Error logs, crash reports, and performance data

1.5 Market Data

The App displays market prices and related information obtained from third-party data providers such as iTick. We do not receive any of your personal trading information from external brokers because RazCaps does not execute live trades.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and operate the App
  Including account creation, login, simulated trading, charts, watchlists, and history displays.
• To verify your identity
  Using KYC documents, selfie verification, and bank information to help prevent fraud and maintain account security.
• To provide customer support
  Handling user queries, technical issues, and account-related requests.
• To improve the App
  Analyzing usage and performance data to enhance user experience and add new features.
• To maintain security and prevent abuse
  Detecting suspicious activity, enforcing our Terms and Conditions, and protecting the integrity of the platform.
• To comply with legal obligations
  Where applicable, we may process data to satisfy laws, regulations, or lawful requests from authorities.

3. What RazCaps Does Not Do

To avoid any confusion, we clarify that:

• RazCaps does not execute actual trades on any live market or exchange.
• RazCaps does not operate as a licensed broker, dealer, or financial intermediary.
• RazCaps does not process in-app deposits, UPI payments, or card payments.
• RazCaps does not process real-money withdrawals within the App.
• RazCaps does not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Deposits, Withdrawals & Funds

The version of RazCaps distributed via official app stores is designed primarily as a market information and trading simulation platform.

• The App does not support real-money deposits inside the app.
• The App does not process UPI, card, wallet, or bank payments within the app interface.
• Any queries related to funding or balances are handled manually by our support team outside the App, if applicable.
• Any balance or equity displayed in the App may represent a simulated or internal balance used for practice or analytics purposes.

If you contact our support team about account or balance-related matters, your communication may be stored for support, security, and audit purposes.

5. Legal Basis for Processing (If Applicable)

Where required by applicable law, we process your personal data based on:

• Contractual necessity – to provide you with access to the App and its features.
• Legitimate interests – such as improving the App, preventing fraud, and ensuring security.
• Legal obligation – where we are required to retain or share certain data by law or regulation.
• Consent – where you have explicitly agreed to specific processing, which you may withdraw at any time.

6. Sharing of Your Information

We may share your data with the following categories of recipients, where necessary:

• Service providers and vendors
  Such as hosting providers, analytics services, and verification partners who help us operate and improve the App.
• Compliance and verification partners
  For KYC, identity verification, and fraud prevention.
• Professional advisors
  Such as lawyers or auditors, where needed for legal or auditing purposes.
• Authorities and regulators
  Where required by law, court order, or regulatory requirement.

All such third parties are expected to process your data only for the specific purposes described above and in accordance with applicable privacy and security laws.

7. Data Security

We take reasonable and appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures may include:

• Encryption of data in transit where appropriate
• Secure servers and restricted access controls
• Authentication and access logging
• Regular monitoring for suspicious activity

However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as reasonably necessary to:

• Provide the App and maintain your account
• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, regulatory, or accounting requirements
• Resolve disputes and enforce our agreements

When data is no longer needed, we will securely delete or anonymize it.

9. Your Rights and Choices

Depending on your jurisdiction, you may have some or all of the following rights:

• Right to access the personal data we hold about you
• Right to request correction of inaccurate or incomplete data
• Right to request deletion of your data, subject to legal requirements
• Right to object to or restrict certain types of processing
• Right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before fulfilling certain requests.

10. Children’s Privacy

RazCaps is intended only for users who are at least 18 years old. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we become aware that we have collected personal information from a minor, we will take steps to delete that information as soon as reasonably possible.

11. International Data Transfers

Your information may be stored or processed on servers located outside your country of residence. By using the App, you consent to the transfer, storage, and processing of your information in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, you may contact us at:

RazCaps Technologies
Email: support@razcaps.com

By using the RazCaps App, you acknowledge that you have read and understood this Privacy Policy.